Thank you for shopping at PeptiGlobal. We strive to provide high-quality research-grade peptides and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide the receipt or proof of purchase.
2. Return Process
To initiate a return, please contact us through the contact information provided on our website. We will provide you with instructions on how to return the item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us through the contact information provided on our website.
5. Non-Returnable Items
Certain items are non-returnable, including:
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately through the contact information provided on our website. We will arrange for a replacement or refund, depending on the circumstances.
7. Contact Us
If you have any questions about our Refund and Return Policy, please contact us through the contact information provided on our website.
